Payless Car Sales dealership customer reviews

Dodge driver 29 Mar 2016

I really enjoyed working with the staff at Payless Car Sales. They made my car buying process very smooth and I drove home my truck the very same day!

5 rate

amy 18 Mar 2016

Payless Car sales is the best dealership in town.I enjoyed my experience here.

5 rate

Bryan M., Anchorage, AK 28 Feb 2016

I cannot say enough about Jin and the crew over at Payless. I must admit I initially avoided them because of the stigma of the used car lots. But they had the car that I was looking for and it was in great condition, so I went in and had a chat. We went on he test drive and I fell in love with... the car and then we were talking numbers about my trades. That's right two, Jin was able to give me very very good trade numbers without even seeing my second vehicle. And while they were getting the paperwork and loan approved, they just gave me the keys to the car and told me they would call me when it was all approved and ready. There was never any pressure, car was in great shape, as I have had it inspected twice by two different shops and both say the same thing that the car is in excellent condition. Really though these guys are there to help you and get you away from the large pressure tactics of the main auto lots. Show more

5 rate

Anchorage customer 25 Feb 2016

The customer service was excellent and the whole process from start to finish was easy and stress free. Thank you!

5 rate

Daniel G 25 Feb 2016

I saw a vehicle i wanted and drove off with it within 1hour.

5 rate

Clint 19 Feb 2016

The only negative that I have is that I didn't receive a phone call when my license plates came in. I called the dealership and had to wait for a confirmation text because some research had to be done concerning the location of my plates. Other than that I really enjoyed the experience.

5 rate

Del Juan Avila 01 Feb 2016

I bought a car a year ago from Payless and they have great customer care and service. I really like how they took the time to help me find a vehicle that I had in mind, instead of trying to sell me something I could really live without. The staff there are a great to work with and they take the time... to show customers that they matter. The reason I am writing this post a year later is because I ended up selling my vehicle a year later. I cancelled my GAP insurance as well as my extended warranty and they took the time to help me with the process of getting my refund. They are a small dealership but they are definently at the top when it comes to quality of service. Show more

5 rate

Clayton 14 Dec 2015

I had a friend of mine refer me to Solat, one of the salesmen at Payless for he too purchased himself a vehicle from this location. Knowing I was in the market for a newly-used vehicle, he referred me and the customer service in which was provided was superb! He was not only familiar with the vehicl...e itself, but helped me search for any recalls or anything needed on the vehicle I ended up choosing; 2013 Buick Encore. If you were to head to this location, I would refer Solat, but even then.. all the employees and crew were nothing short of professional, courteous and informative. Show more

5 rate

T.M. Crain 01 Dec 2015

They provide excellent customer service. One of the best thing i like about Pay Less is that they do not follow you around or pressure you. They keep you updated frequently. I highly recommend this dealership!

5 rate

Matthew F., Anchorage, AK 13 Nov 2015

Through accidental circumstance I ended up looking just about every place besides Payless first, I really wish I had just started here to begin with. Everyone is happy when they get a new car, but Ali and his crew shined on multiple levels while helping me through this purchase.What you will notice ...before you ever see the face of an employee at Payless, is that all of the cars are in amazing shape, and there is a fair selection to choose from. No other used vehicle dealers have a lot that looks this nice. They seem to curate some of their stock in order to have some unique models.The next thing that you will notice if you do some quick googling on your phone; they likely have the best prices for the vehicles that they stock. You should ALWAYS shop around, but over the course of weeks of looking, no one beat these guys on the mid-level sedans that I was looking at.Walk in and you are politely greeted by one of the floor men, if you have some rigs in mind, you tell them, they take you out to the car, hand you the keys and wave as you take it out to drive it. What?! No, seriously. They helped me get a far better loan, I NEVER felt pressure for ANYTHING from them, and they were transparent about every detail on the vehicle from price to CarFax and in between. I experienced the most sincere and professional customer treatment that there is to be had in Anchorage. They offer REALLY great aftermarket warranty options. They offer customization features at an amazing price (I got a tint and awesome autostart, even some paint touch-up because I am picky), and they were kind enough to put me in a loaner while my new car was getting these things done after purchase. I could go into a lot more detail but I just want you to know that you should give these guys a shot before ANYONE else in town. I WENT to everyone else, and wasn't happy for a hundred reasons. Then I found Payless. They will always get my business first, now that I have experienced their professional and personal courtesy. Don't be shied away because of the beautiful and fancy cars on the front lot, you could drive away in one, I did. These guys want your business, and they work hard for it with honesty rather than waiting for you to turn around and walk off before getting reasonable. Show more

5 rate

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